If the payment method you're using to run ads on Facebook fails, you can try one of these options:. Most payment failures happen when your bank or payment provider experiences an issue processing your payment. If your ads are stopped, you won't receive any additional charges until your balance has been paid. Once your balance has been paid, we'll resume any active or scheduled ads and attempt to make up any lost time to meet the original campaign dates and budgets you've set. If you continue to experience issues with failed payment methods, please let us know. Get resources and support for your business. Learn more. Facebook can help your large, medium or small business grow. Get the latest news for advertisers and more on our Facebook for Business Page.
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Troubleshoot a Disabled Ad Account
Facebook Ads Account Suspension: Two Red Flags
If Facebook has disabled your ad account, you will likely have received one of these two messages from them:. Hootsuite has no control over disabled accounts. We're updating these articles to match Hootsuite's new look. If they don't match the version you're using, learn more about the changes. Hootsuite Help Center Hootsuite Ads Enterprise Account management If Facebook has disabled your ad account, you will likely have received one of these two messages from them: "Your account has been disabled.
As the owner of a small digital marketing agency and school, Facebook ads are a great fit for my business, my clients and my students. But, one of the biggest problems I see frequently is people dive into ads without understanding ad policy, and they end up with disapproved ads and disabled accounts. When things go wrong with your Facebook ads, it typically falls into two categories: disapproved ads or disabled account. Common causes of ad disapproval are:. Related: 10 Laws of Social Media Marketing. Dig around and try a few things to remove the flag that caused the disapproval. Try the same ad from a different Facebook ad account and the same page, or a different ad with the same Facebook ad account and a different page.